Norfolk IRS Office
Best times to visit the Norfolk IRS office
There is no walk-in line to beat at a Taxpayer Assistance Center. The wait that matters is how far out the next appointment is, and that swings from days to months depending on when you call.
The two waits
Getting the appointment
1–3 weeks
Typical lead time outside filing season. January through April it stretches to 4–6 weeks at busy centers. Call 844-545-5640 early in the day for the widest choice of slots.
On the day
15–30 min
From your scheduled time to being seen, including building security. Arrive 10–15 minutes early; more than 15 minutes late and the slot may be cancelled.
Busiest times of year
| Period | Demand | Why |
|---|---|---|
| Late January – February | High | Identity verification letters go out as returns are filed; ITIN applications with returns. |
| March – April 15 | Peak | Filing deadline. Payments, last-minute questions, ITINs. Hardest month to get a slot. |
| Late April – May | High | Post-deadline notices, payment arrangements. |
| June – September | Low | Best availability of the year. Form 2290 is due August 31, a small bump. |
| Mid-October | High | Extension deadline (October 15). |
| November – December | Low | Quiet, but holiday closures reduce available days. |
This office's schedule
Monday to Friday, 8:30 AM - 4:30 PM. Closed weekends and federal holidays.
Lunch closure announced: Every Day, 12:30 pm - 1:30 pm (from 1/2/26 to 12/31/26). Appointments are not scheduled during this window.
Source: IRS office locator. Closures are posted by the IRS and change without notice; confirm at (757) 213-3888 before a long trip.
Getting seen sooner
- Ask for the earliest slot at any nearby center, not just Norfolk.Hampton (16 mi), Richmond (79 mi), Greenville (106 mi) may have openings this week.
- Say if it is time-sensitive. A refund hold, a levy, an immigration deadline that needs an ITIN — representatives have discretion for urgent cases.
- Call at 7:00 AM local time. Phone hold times on 844-545-5640 are shortest in the first hour.
- Check whether you need the visit at all. Transcripts, IP PINs, payment plans and balance questions are instant in your IRS Online Account. Only ITIN authentication, 5747C verification, cash payments and same-day 2290 stamping truly require a center.