Internal Revenue Service · Taxpayer Assistance Center · Virginia
Bristol IRS Virtual Assistance
Virtual assistanceThe Bristol IRS Virtual Assistance location gives residents of Bristol and the surrounding area access to an IRS representative without traveling to a full-service center. Appointments are booked through the national line at 844-545-5640.
Before you visit
Book the appointment
Walk-ins are not seen. The number, the hours, and how to get an earlier slot.
How to bookWhat documents to bring
ID, taxpayer number, letters, returns. The checklist for Bristol by reason for the visit.
Document checklistGot a 5071C or 5747C letter?
Identity verification is the most common reason for a TAC visit. What each letter means.
Verify identityBest times to visit
Appointment availability, busiest months, and how early to arrive at the Bristol office.
See peak timesOffice hours
| Monday | By appointment |
|---|---|
| Tuesday | By appointment |
| Wednesday | By appointment |
| Thursday | By appointment |
| Friday | By appointment |
| Saturday | Closed |
| Sunday | Closed |
This TAC opens 10:30 am - 4:00 pm Thursday and Friday Only.
Hours are published by the IRS and can change. Closed on federal holidays. Lunch closures are common at smaller centers; see announced closures above.
Services at this office
- Account inquiries
- Basic individual tax law assistance
- Refund inquiries
Frequently asked questions
Do I need an appointment?
Yes. Taxpayer Assistance Centers see taxpayers by appointment only. Call 844-545-5640, Monday to Friday, 7 AM to 7 PM local time. The only thing you can do without one is pick up blank forms. See the appointment guide.
What should I bring?
Always: a current government photo ID and your Social Security number or ITIN. Then whatever the reason for the visit requires — the letter you received, the return in question, W-2s, a completed W-7 or 2290. Full checklist for Bristol.
Can I pay my taxes here?
By check or money order payable to United States Treasury. This office does not accept cash. Most payments are faster through irs.gov/payments. Payment plans and paying in person.
Can I get an ITIN here?
Not at this location. Use a full-service center from the nearby list below, or a Certifying Acceptance Agent. ITIN guide.
Can I do this online instead?
Very often, yes. Transcripts, IP PINs, payment plans, balance checks and most account questions are available in your IRS Online Account without a visit. In-person is needed mainly for ITIN document authentication, 5747C identity verification, cash payments and same-day Form 2290 stamping.
What if I don't speak English?
The IRS provides interpreter services in most languages at no cost. Mention the language you need when booking through 844-545-5640 so an interpreter is arranged for the appointment.
Other IRS offices near Bristol
Nearest Taxpayer Assistance Centers by straight-line distance. A center slightly further away often has earlier appointment availability.